Shipping Policy

Thank you for shopping with NeuroThrive™. We ship internationally from our fulfilment locations in Ireland and the United Kingdom, delivering directly to your door wherever you are in the world.

Processing Time

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email once your order has been dispatched.

Shipping Destinations & Rates

🇮🇪 Ireland

• Standard delivery: 2–4 business days
• Free shipping on orders over €40
• Standard rate: €4.99

🇬🇧 United Kingdom

• Standard delivery: 3–5 business days
• Free shipping on orders over £50
• Standard rate: £5.99

🇪🇺 European Union (incl. Greece)

• Standard delivery: 5–10 business days
• Shipped from Ireland
• Shipping rate calculated at checkout

🌍 United States & International

• Standard delivery: 7–14 business days
• Shipped from Ireland or the United Kingdom
• Shipping rate calculated at checkout
• Please note: customers are responsible for any import duties or customs fees

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number by email where available. Please allow 24 hours for tracking information to update.

Delays

Whilst we do everything we can to meet the delivery timeframes above, delays may occasionally occur due to customs clearance, postal disruptions, or high demand periods. NeuroThrive™ is not responsible for delays outside of our control.

Lost or Damaged Orders

If your order arrives damaged or does not arrive within the expected timeframe, please contact us at neurothrivelimited@gmail.com and we will do our best to resolve the issue as quickly as possible.

Contact

For any shipping enquiries please email neurothrivelimited@gmail.com.